Terms & Conditions
Effective Date: 17 July 2026
Welcome to Flower Palace. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.
1. Acceptance of Terms
By using the Flower Palace website, you confirm that you are legally capable of entering into a binding agreement and that you will use our services only for lawful purposes.
2. Our Services
Flower Palace offers fresh flowers, floral arrangements, bouquets, gift baskets, cakes, balloons, chocolates, and other gifting products for delivery.
Product availability may vary depending on seasonal flowers, stock levels, and delivery location. If an item becomes unavailable, we reserve the right to substitute it with a product of equal or greater value while maintaining the overall design and quality.
3. Orders
When placing an order, you agree to provide accurate and complete information.
Flower Palace reserves the right to decline or cancel any order if:
Payment cannot be verified.
Incorrect or incomplete information has been provided.
A product becomes unavailable.
Fraudulent or suspicious activity is detected.
If an order cannot be fulfilled, we will contact you using the information provided during checkout.
4. Pricing & Payments
All prices displayed on our website are listed in the applicable currency and may change without prior notice.
Payment must be completed before an order is processed unless another payment option has been specifically agreed upon.
We reserve the right to correct pricing errors at any time.
5. Delivery
We make every reasonable effort to deliver orders on the selected date and within the requested delivery window.
However, delivery times cannot be guaranteed due to circumstances beyond our control, including:
Heavy traffic
Severe weather
Public holidays
Road closures
Recipient unavailability
Customers are responsible for providing accurate delivery information.
Flower Palace is not responsible for failed deliveries resulting from incorrect addresses or invalid contact details.
6. Product Variations
Fresh flowers are natural products, so slight differences in color, size, bloom stage, wrapping, or arrangement may occur.
Images displayed on our website are intended as examples. The delivered product may vary slightly while maintaining the same style, quality, and overall appearance.
7. Cancellations & Refunds
Order cancellations, refunds, and replacements are handled according to our Refund & Returns Policy.
Please review that policy before placing an order.
8. Intellectual Property
Unless otherwise stated, all content available on the Flower Palace website—including text, images, graphics, logos, product descriptions, designs, and branding—is the property of Flower Palace or is used with appropriate permission.
You may not copy, reproduce, distribute, modify, publish, or use any website content for commercial purposes without our prior written permission.
9. User Conduct
When using our website, you agree not to:
Violate any applicable laws or regulations.
Attempt unauthorized access to our systems.
Upload malicious software or harmful content.
Interfere with the operation or security of the website.
Misuse our services or submit false information.
We reserve the right to restrict or terminate access if these terms are violated.
10. User Reviews & Feedback
Customers may voluntarily submit reviews, ratings, or feedback regarding our products and services.
By submitting content, you confirm that:
The information is truthful and based on your genuine experience.
Your content does not infringe the rights of others.
Your content does not contain abusive, offensive, misleading, or unlawful material.
Flower Palace reserves the right to edit, moderate, or remove any content that violates these Terms & Conditions.
11. Limitation of Liability
To the maximum extent permitted by law, Flower Palace shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid for the affected order.
12. Third-Party Services
Our website may contain links to third-party websites or use external services such as payment gateways and delivery providers.
Flower Palace is not responsible for the content, privacy practices, or policies of third-party services.
13. Changes to These Terms
We may update these Terms & Conditions at any time without prior notice.
The latest version will always be available on this page, and your continued use of the website constitutes acceptance of any updates.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Pakistan.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts of Pakistan.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Flower Palace
Address:
Shop No. 1, F-7 Markaz, Islamabad, Pakistan
Email:
info@flowerpalace.pk
Phone:
+92-345-5441746
Last Updated: 17 July 2026
