Privacy Policy
Effective Date: 17 July 2026
Welcome to Flower Palace. We respect your privacy and are dedicated to keeping your personal information safe. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you use our website or place an order with us.
By visiting or using our website, you accept the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.
We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page along with the revised effective date.
1. Information We Collect
To provide you with the best shopping experience, we may collect different types of information.
Information You Provide
When you interact with Flower Palace, you may voluntarily provide details such as:
Full Name
Email Address
Mobile Number
Delivery Address
Billing Information
Recipient Name and Contact Details
Messages or special delivery instructions
Order Information
Whenever you place an order, we maintain records including:
Products purchased
Order value
Payment status
Delivery preferences
Order history
Technical Information
Some information is collected automatically when you browse our website, including:
IP Address
Browser Name
Device Type
Operating System
Date and Time of Visit
Pages Viewed
Website Navigation Activity
This information helps us understand how visitors use our website and allows us to improve our services.
2. Cookies and Similar Technologies
Flower Palace may use cookies and related technologies to improve website functionality and personalize your browsing experience.
Cookies help us:
Remember your preferences.
Keep your shopping cart active.
Improve website speed and performance.
Measure website traffic.
Enhance security.
You may disable cookies through your browser settings, although certain features of the website may not work correctly.
3. How We Use Your Information
Your information may be used for purposes including:
Processing and managing your orders.
Delivering flowers to the correct recipient.
Sending order confirmations and delivery updates.
Responding to customer support requests.
Improving our products and services.
Maintaining website security.
Preventing fraudulent transactions.
Sending promotional offers and seasonal updates (only if you choose to receive them).
Complying with applicable legal obligations.
4. Sharing Your Information
We value your trust and do not sell your personal information.
Your information may only be shared when necessary with trusted service providers, such as:
Delivery partners
Payment gateways
Website hosting providers
Customer support platforms
Technology and maintenance providers
Information may also be disclosed if required by law or when necessary to protect our business, customers, or legal rights.
5. Data Protection
We use appropriate security measures designed to protect your personal information from unauthorized access, misuse, or disclosure.
Although we work hard to safeguard your information, no online system can guarantee complete security. Therefore, users should also take reasonable precautions when using internet services.
6. Your Rights
Depending on applicable laws, you may have the right to:
Request access to your personal information.
Correct inaccurate information.
Request deletion of your information where legally permitted.
Withdraw consent for marketing communications at any time.
To make any request regarding your personal data, please contact us using the details below.
7. Children’s Privacy
Flower Palace does not intentionally collect personal information from children under the age of 13.
If a parent or guardian believes that a child has provided personal information through our website, they should contact us immediately so appropriate action can be taken.
8. Third-Party Services
Our website may contain links to third-party websites or use services provided by external companies, including payment providers and delivery partners.
Flower Palace is not responsible for the privacy practices or content of third-party websites. We encourage users to review their respective privacy policies before sharing personal information.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
Flower Palace
Address:
Shop No. 1, F-7 Markaz, Islamabad, Pakistan
Phone:
+92-345-5441746
Email:
info@flowerpalace.pk
10. Acceptance of This Policy
By accessing or using the Flower Palace website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Last Updated: 17 July 2026
